Digital Asset Security
Built for Los Angeles

Privacy Policy

Information We Collect
VaultShield LLC collects personal identification information (name, email address, phone number, government-issued ID for KYC verification), transactional data (wallet addresses, transaction history, portfolio balances), device information (IP address, browser type, operating system), and usage data (pages visited, features used, session duration).

How We Use Your Data
We process your data to provide wallet services, comply with anti-money laundering regulations under the Bank Secrecy Act, verify your identity through our KYC procedures, detect and prevent fraudulent activity, improve our platform performance, and communicate with you about account updates and security notices.

Data Storage and Retention
Your personal data is stored on encrypted servers located within the United States. Transaction records are retained for a minimum of 5 years as required by FinCEN regulations. KYC documentation is retained for the duration of your account plus 5 years following account closure. You may request deletion of your data after the mandatory retention period expires.

Third-Party Sharing
We share data only with: regulated custodial partners for cold storage management, blockchain analytics providers for compliance screening, tax reporting services at your explicit direction, and law enforcement agencies when legally required. We never sell your personal information to third parties.

Your Rights
California residents may exercise rights under the CCPA including: right to know what personal information we collect, right to request deletion, right to opt-out of data sales (we do not sell data), and right to non-discrimination. To exercise these rights, contact privacy@vaultshield.io. We respond to verified requests within 45 days.

Data Security
We implement AES-256 encryption for data at rest, TLS 1.3 for data in transit, multi-factor authentication for all account access, regular penetration testing by independent security firms, and strict access controls with audit logging. Despite these measures, no method of electronic storage is 100% secure.

Contact Information
Data Protection Officer: VaultShield LLC, 8383 Wilshire Blvd, Suite 450, Beverly Hills, CA 90211. Email: privacy@vaultshield.io. Phone: +1 310 826 7392. For unresolved concerns, you may contact the California Attorney General's office.

Cookie Policy

Cookie Categories
We use the following categories of cookies on our website: Essential cookies (required for basic site functionality, session management, and security), Analytics cookies (to understand how visitors interact with our platform, including page views and feature usage), and Marketing cookies (to deliver relevant content and measure campaign effectiveness, only with your explicit consent).

Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account authentication. Essential cookies include session identifiers, CSRF tokens, and rate-limiting markers. These cannot be disabled without affecting site performance.

Analytics Cookies
We use Google Analytics 4 and internal analytics tools to collect aggregated data about page visits, time on site, and feature interactions. Data is anonymized where possible. You can opt out of analytics cookies by adjusting your browser settings or using our cookie preference center. Opting out will not affect core functionality.

Marketing Cookies
With your consent, we use marketing cookies to track your engagement with our advertising campaigns on platforms such as Google Ads and LinkedIn. These cookies help us measure the effectiveness of our marketing efforts and ensure you see relevant content. You may withdraw consent at any time.

Managing Cookies
You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may impact site functionality. For detailed instructions, visit your browser's help documentation. To manage Google Analytics specifically, you can install the Google Analytics Opt-out Browser Add-on.

Consent and Updates
We obtain your explicit consent before placing non-essential cookies. You can withdraw or modify your consent at any time through our cookie preference center. This policy was last updated January 2025. We will notify you of material changes via email or website notice.

Terms of Service

Service Provider
VaultShield LLC (NMLS #1856294) is a registered money services business with FinCEN, operating under California law. Our registered office is 8383 Wilshire Blvd, Suite 450, Beverly Hills, CA 90211. These Terms constitute a binding agreement between you and VaultShield LLC governing your use of our digital asset wallet and custody services.

Acceptable Use
You agree to: provide accurate and complete information during registration and KYC verification, maintain the confidentiality of your account credentials and private keys, use the platform only for lawful purposes in compliance with US federal and California state law, and immediately report any unauthorized access or security incidents to our support team. You may not use our services for money laundering, terrorist financing, sanctions evasion, or any other illegal activity.

User Responsibilities
You are solely responsible for: safeguarding your private keys and seed phrases (VaultShield cannot recover lost private keys), ensuring the accuracy of transaction details before confirmation, maintaining compliant tax records of your digital asset transactions, and keeping your contact information current for security notifications. Multi-signature wallets require approval from multiple authorized parties; you are responsible for managing your signer group.

Intellectual Property
All platform software, interface design, documentation, and branding materials are the exclusive property of VaultShield LLC and are protected by US copyright and trademark laws. You are granted a limited, non-exclusive, non-transferable license to use the platform for personal or business digital asset management. You may not reverse engineer, modify, distribute, or create derivative works without explicit written permission.

Limitation of Liability
VaultShield LLC provides services on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose. Our total liability for any claim arising from these terms or your use of services is limited to the fees you paid in the 12 months preceding the claim. We are not liable for: losses due to market volatility, unauthorized access resulting from your negligence, third-party service interruptions, or acts of God including network attacks and natural disasters.

Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of California and applicable US federal law. Any disputes shall be resolved through binding arbitration administered by JAMS in Los Angeles County, California, in accordance with its Streamlined Arbitration Rules. You waive your right to participate in class action lawsuits. Small claims court is available for disputes under $10,000. Arbitration fees will be shared equally unless the arbitrator determines otherwise.

Termination
We may suspend or terminate your account for violation of these Terms, suspicious activity, or as required by law. Upon termination, you must withdraw your digital assets within 30 days. After 30 days, we may convert remaining assets to USD at prevailing market rates and hold them subject to escheatment laws. You may terminate your account at any time by contacting support.

Risk Disclosure

General Risk Warning
Digital assets, including cryptocurrencies and tokens, are highly speculative and involve substantial risk of loss. You may lose all or part of your investment. Past performance of any digital asset is not indicative of future results. No regulatory authority has approved or endorsed any digital asset offered through our platform. You should never invest money you cannot afford to lose.

Market Risk
Cryptocurrency markets are extremely volatile. Prices can fluctuate dramatically within minutes due to market sentiment, regulatory announcements, technological developments, macroeconomic factors, and manipulation. The total market capitalization of digital assets can decline rapidly with no warning. Liquidity may dry up during market stress, preventing you from executing transactions at desired prices.

Regulatory Risk
The regulatory landscape for digital assets is evolving and uncertain. Changes in US federal or California state law, SEC enforcement actions, FinCEN guidance, or tax treatment could materially impact the value, usability, or legality of your digital assets. Our compliance with current regulations does not guarantee future regulatory approval. You are responsible for understanding the legal status of digital assets in your jurisdiction.

Security and Custodial Risk
While VaultShield implements industry-leading security measures, no system is immune to compromise. Risks include: sophisticated phishing attacks targeting your credentials, vulnerabilities in smart contracts or blockchain protocols, quantum computing threats to cryptographic security, insider threats, and physical security breaches at data centers. Self-custody wallets require you to manage private keys; loss of keys results in permanent loss of access to your assets.

Operational Risk
We may experience service interruptions, software bugs, network congestion on underlying blockchains, or delays in transaction processing. Third-party dependencies including custodians, blockchain nodes, and payment processors may fail. Our insurance policy covers specific theft scenarios from cold storage but does not cover all loss scenarios including user error, market losses, or regulatory seizures.

No Guarantees
VaultShield LLC does not guarantee any specific return, profit, or performance. Any examples, projections, or case studies provided are for illustrative purposes only and should not be construed as promises or guarantees. You should consult qualified financial, legal, and tax professionals before making any investment decisions. By using our services, you acknowledge and accept these risks.